Our Guarantee & Warranty - Level Two Chimney Rockville

The Level Two Chimney Rockville Guarantee

We put it in writing before we touch your chimney. That’s the whole guarantee in one sentence. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys across Rockville and Montgomery County, and every single one started with a written price, a written scope of work, and a written warranty delivered before the first tool came off the truck. No verbal estimates. No surprise line items after the tech is already in your living room. No “we’ll figure out the price when we’re done.” Clause 1 of the Haven Standard requires it. We’ve been operating that way for sixteen years because it’s the only honest way to run a chimney company.

Call (571) 376-7052

What’s Covered

• Workmanship on every service we perform. If the cap we installed wobbles, the crown we repaired cracks, or the liner we dropped doesn’t seat right, we come back and fix it. The 365-Day Done Right Promise covers every job, every time.
• Parts and materials we source and install. We buy DuraFlex liners, HeatShield resurfacing compound, Gelco caps, Olympia dampers, Famco flashing, and Copperfield chimney systems through Haven’s national buying network. That keeps your material cost honest, and it means we stand behind the parts, not just the labor.
• Cleanup and worksite condition. A chimney sweep is inherently messy work. Yours shouldn’t look like it. We lay drop cloths, we run HEPA-filtered vacuums, and when we leave, the only evidence we were there is a clean flue and a photo record of it.
• On-schedule arrival, verified before we show up. You get a named tech assigned to your job, a text when that tech is on the way, and a uniformed, background-checked professional at your door. H.A.V.E.N. calls it Arrive on Schedule and Verified Crews. We just call it basic manners.
• Honest pricing, stated in dollars before work starts. You will see the full price in writing before you commit to anything. You will not be asked to call for a quote, because calling for a quote is how you get a salesman in your living room. We name the number first.
• Documentation you can hold onto. Clause 4 of the Haven Standard requires a documented photo record on every visit. You don’t have to ask for it. It’s standard. You’ll see what we saw, with the camera footage and photos to prove it.

Our Satisfaction Promise

If it’s not done right, we make it right. That’s the 365-Day Done Right Promise, and it’s stamped on every job we do, not buried in fine print. Here’s how it actually works when something goes sideways. You call us. A live person answers, any hour of any day, not a voicemail tree and not a web form. You tell us what’s wrong. We schedule a return visit at no charge, and we bring the photo record from your original service so we’re both looking at the same chimney. Every customer who has ever called us under the Done Right Promise expected an argument. They got a re-sweep, a re-seal, a re-fix, and a follow-up photo to confirm the job was right. Corrine Halstead has owned and operated Level Two Chimney Rockville on one principle: a guarantee you have to fight for is not a guarantee. It’s a wish. We don’t do wishes. We do paperwork, photos, and fixed chimneys.

Before

After

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Plenty of chimney outfits quote low and disappear when the liner fails. We don’t disappear. Level Two Chimney Rockville is licensed and insured to perform chimney work in Maryland, and we’re required to display our license information on every page of our site, every estimate, and every invoice. The insurance exists so that if something genuinely unexpected happens on your property, you are not left holding the repair bill. The licensing exists so there is a state agency you can call about us if we ever fell short of the promise we made you. Corrine Halstead has been accountable to Montgomery County homeowners for over a decade and a half, and she plans to keep it that way. Insurance and licensing are the bones of the warranty. The documents you get up front are the muscle. The 365-day promise is us putting both on the line.

What You Walk Away With After Every Visit

Every single Level Two Chimney Rockville customer, on every single job, leaves with four things in hand. First, the written scope of work, which describes exactly what we did, what we found, and what the condition of your flue liner, smoke chamber, crown, and cap looked like before and after. Second, the written warranty, which states the 365-Day Done Right Promise in plain language and identifies what’s covered. Third, the documented photo record, including camera-scan footage from inside the flue if we ran a Level 2 inspection. Fourth, our direct phone number, (571) 376-7052, with a live person on the other end. If any of those four things is missing from your visit, that’s a Haven Standard violation, and we’d want to know about it. It has never happened. It’s not going to start with your chimney.

Bring Us a Competitor’s Written Estimate. Watch What Happens.

We offer a Free Second Opinion on any written chimney estimate you bring us from another contractor. Not a second phone conversation. A second tech, on your roof or in your firebox, with a camera, looking at the same flue, the same crown, the same cracks, and the same creosote the other company claims to have seen. If the other estimate says you need a $4,000 liner replacement, our tech will show you the camera footage. Either you’ll see the spalling and the gaps, and you’ll know the work is real, or you’ll see a clean, intact liner and you’ll know you just saved $4,000. That’s the point. We’d rather earn the work by showing you what we found than by terrifying you into a check. Corrine’s rule on every estimate is simple: say what we found, not what we felt about it. A Class III creosote buildup doesn’t need adjectives. It needs a definition, a number, and a plan.

Call Us Before You Need Us

Chimney problems have a rhythm in Rockville. The first cold snap of October, the first burn of the season, the first time smoke backs into the house. By then the best weeks for a thorough cleaning and inspection are behind you. Call (571) 376-7052 now. Tell us about your fireplace, your wood stove, your furnace flue, or the chimney you haven’t used since you bought the house. We’ll schedule your visit, name a written price before we arrive, and send a tech named on your appointment, with a text when they’re on the way. You’ll get the full photo record. You’ll get the written warranty. And you’ll get a guarantee with a year and a promise behind it, not fine print.

Written by Corrine Halstead, Owner at Level Two Chimney Rockville, serving Rockville and Montgomery County since 2009.